We know that you will be pleased with your purchases from Gotek Ltd. However, there may be occasions when you will need to return items to us, so here's how to do it.
If you change your mind
Under the Distance Selling Regulations, you have the right to simply change your mind about any item ordered. In order to do so, you must inform us in writing of your decision within 14 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the Distance Selling Regulations, you have 28 calendar days to return the goods, at your own expense. Once the item is received at our warehouse, we'll issue a full refund for the product to your original payment method.
Items Damaged in Transit
Any items damaged in transit must be reported to us within 48hrs of receipt. If the items are visibly damaged on receipt, sign the carrier's delivery note as 'DAMAGED'. Items should be returned in their original packaging, complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse reasonable return carriage costs.
Items Faulty on Arrival
If your items are faulty on arrival, you have 14 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
Items Faulty within Warranty Period
If any of your purchases develop a fault, and it's more than 30 days since receipt, then provided your item is still within its warranty period, you are entitled to a warranty repair. Some manufacturers provide a direct warranty service for your convenience which we recommend you use in order to correct the fault quickly.
Need to return an item?
All returns need to be authorised by Gotek Ltd, you can request a return via email using the Contact Us page above. Please include a full description of any fault, or the reason you wish to return the item, along with your order of invoice number.